Heathcote Care Home fails crucial CQC standards

The Care Quality Commission has issued a formal warning to Lisa and Mark Charig that that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Heathcote care home at Swanage as part of CQC’s planned review of care services.

Inspectors found that Mrs Lisa Charig and Mr Mark Charig were failing to meet the government regulation relating to the care and welfare of people who use services:

  • The planning and delivery of care did not meet people’s individual needs. Proper steps were not being taken to ensure the welfare and safety of people living in the home.
  • Plans of care were not being updated following significant events that affected people’s lives. There was evidence of deterioration in people’s health and wellbeing which was not being robustly addressed.

Ian Biggs, deputy director of CQC in the South, said:

“The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Heathcote needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and if we find that Mr and Mrs Charig are not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.”

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