Poor Governance and Risk Management Leads to CQC Awarding Cosmetic Surgery Centre an Inadequate Rating

A London cosmetic surgery centre has been rated Inadequate overall by the Care Quality Commission.

Wimpole Aesthetic Centre, in Marylebone, was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being effective and responsive. There was insufficient evidence to rate caring, during the inspection which took place on dates in September and October 2018.

Key Findings

  • The centre was not ensuring staff were completing mandatory training.
  • They did not manage infection risk well. Patients were not screened for micro-organisms before procedures and did not monitor surgical site inspection rates.
  • Staff did keep records of patients’ care and treatment – however they were of variable quality.
  • The centre did not monitor the effectiveness of care and treatment.
  • Managers did not always have the right skills and abilities to run a service providing high-quality sustainable care.

The centre must now:

Areas the provider should improve include:

  • Ensuring that the sepsis policy outlined what staff should do if they identify a case.
  • Ensuring that all staff complete mandatory training.
  • Ensuring that theatres and corridors are not constricted or cluttered.
  • Ensuring that consent forms are completed in line with their own policies and national guidance.
  • Provide the training for managers to competently carry out their duties.

Dr Nigel Acheson, CQC’s Deputy Chief Inspector of Hospitals, said: 

“Good quality patient care is at the heart of everything we do at CQC and for that reason I want to see vast improvements in the standard of care provided at Wimpole Aesthetic Centre.

“Although we found some areas where the centre had improved in a limited way since our last inspection, we also found some new areas of concern.

“We have placed Wimpole Aesthetic Centre into special measures with the expectation there will be improvements in the next six months.”

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