Lack of Management Oversight Contributes to CQC Inadequate Rating

A GP practice in the London borough of Newham has been rated Inadequate overall by the Care Quality Commission. Previously it was rated as Good.

Boleyn Road Practice, which looks after more than 6,500 patients, was rated Inadequate for being safe, caring, responsive and well-led. It was rated Requires Improvement for being effective.

There were fundamental and significant concerns regarding governance and leadership and management capability.

  • Inspectors found that staff safety training, medicines management, premises and equipment safety, cervical screening and management oversight all needed to improve.
  • Staff had not always and treated patients with compassion, kindness, dignity and respect.
  • Patients were not always able to access care when they needed it.

Areas where the practice must now make improvements include:

  • Ensuring that all patients are treated with dignity and respect.
  • Ensuring care and treatment is provided in a safe way to patients.
  • Ensuring that equipment and the premises are fit for use.
  • Ensuring good governance in accordance with the fundamental standards of care.
  • Ensuring staff receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out their duties.
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