Real Time Care Planning Leads to CQC Outstanding Rating

The Care Quality Commission has found the care being provided at Ryecourt Nursing Home, Bispham, Blackpool, to be Outstanding following an inspection in May this year.

Ryecourt Nursing Home provides accommodation and nursing care for up to 35 people. At the time of the inspection, 34 people were living at the home.

Ryecourt Nursing Home was rated as Outstanding overall and for being effective, caring, responsive and well-led, and Good for being safe.

Key Findings

  • Staff were very well trained and supported with continuing development, so much so that there had been no unplanned hospital admissions.
  • The service used a ‘live’ system to plan people’s care, enabling staff to adapt the care being provided when people’s capacity fluctuated.
  • The service supported nursing advancement through a preceptorship program, mentoring staff in upskilling them in care and treatment.
  • The provider had introduced a video-link process to enable healthcare professionals to remotely assess the risks associated with malnutrition, this reduced delays in people being assessed and given further treatment.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care said “This service shows what can be achieved through continuous improvement and dedication to person-centred care. The provider had clearly recognised the benefit of having an available and well trained and skilled team.

“We received numerous positive comments about the care being provided and saw how well the service anticipated and quickly adapted to people’s changing needs. We also saw how the service had worked to promote a dementia-friendly environment. Many areas of the service, as well as the care, were designed to support people’s well-being and helped them to stay physically and mentally active, and better engaged socially.

“The provider focused on developing a better service, continually reviewing the care being provided to find areas that can be improved on and implementing quality changes. People’s dignity, independence and wishes were respected when changes were considered.

“To have improved to Outstanding in three key questions and overall is a fantastic achievement. Congratulations to everyone involved with Ryecourt Nursing Home.”

This entry was posted in Healthcare. Bookmark the permalink.

Comments are closed.