Carefully Matching Carers to Clients Leads to Outstanding Rating by CQC

The Care Quality Commission has found the quality of care provided by Home Instead Senior Care – Eastbourne and Hailsham in Polegate, East Sussex, to be Outstanding following an inspection in October.

Home Instead Senior Care is registered to provide personal care and support to people living in their own homes. At the time of the inspection, 29 people were using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Home Instead Senior Care was rated Outstanding for being caring, responsive and well-led and Good for being effective and safe.

Deborah Ivanova, CQC’s Deputy Chief Inspector for Adult Social Care in the south region said “Our inspection team was really impressed by the level of care and support offered to people at Home Instead Senior Care in Eastbourne and Hailsham.”

“People felt safe receiving care in their homes and told inspectors they didn’t have concerns. Care plans were personalised and contained information to provide care in a way people wished.”

“The service matched caregivers with similar interests, hobbies and personalities to those receiving care. People we spoke with said they received support from caregivers they knew well and everyone said staff went above and beyond what was expected. The service went the ‘extra mile’ in considering the needs of people and their caregivers, by holding various events and competitions to further promote and develop positive relationships with people and their families.”

“People and their relatives were actively encouraged to make their views known and were involved in making decisions about care. Staff had a very good understanding about what was important to people, going to considerable lengths to ensure people’s needs and wishes were met. It was clear that people liked and trusted them and were at ease in their presence.”

“Dementia and had two dementia friends’ champions – who are volunteers who encourage others to make a positive difference to people living with dementia – that had been trained by the Alzheimer’s society.”

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

 

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