The Care Quality Commission (CQC) has told Chester Lodge care home, caring for up to 35 people in Chester, that they must make improvements to protect the safety and welfare of people they care for.
At the last inspection, the CQC asked the provider to take action to make improvements with regard to safe care and treatment, capacity and consent and overall governance. These actions had not been completed.
Key Areas of Concern
- Referrals to health professionals were made when concerns regarding people’s health were identified, but this was not always done in a timely manner.
- Inspectors found that advice and guidance provided by health professionals was not always implemented to ensure that risks to people’s health and wellbeing were minimised.
- The premises were not clean and inspectors detected unpleasant smells in parts of the building.
- The management of infection control required improvement.
- Accidents and incidents were not effectively monitored. Review of these did not always identify causation, risk or patterns.
- Staff do not always respect people’s opinions and choices in regard to how they want their support to be provided.
- People are not always kept comfortable and are not always treated with dignity and respect.
- Care plans do not always record people’s needs accurately.
- People were not protected from the risk of dehydration and malnutrition. Food and fluid charts were not accurately completed, reviewed or analysed.
The full report from the inspection can be found on the CQC’s website.