Supported Living Service With Manage Risk, Maximise Life Ethos Rated as Outstanding by CQC

The Care Quality Commission (CQC) has found the quality of care provided by Broom Lane, Manchester to be Outstanding following an inspection in July 2017.

Broom Lane, Manchester, provides person-centred support to people aged 18 and over living with autism and or a learning disability. The service was rated good for being safe, and outstanding for being effective, caring and responsive well-led.

The model of support offered at Broom Lane provided a unique combination of transition services with varied supported living accommodation. Five apartments were designed for people with significant social communication issues and who cannot share space easily with others.

Inspectors found there was a truly open and welcoming atmosphere on entering the premises. The registered manager, staff and people who used the service at the home were enthusiastic about the inspection visit and were eager to share experiences.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said “This is an outstanding service that helps people transition into mainstream social housing. On entering the home, we found it to be open and welcoming, exemplified by its ethos: ‘Manage Risk, Maximise Life’ – with people being supported to have as much freedom of choice in their lives as possible.”

“This service was very well-led in that it benefited from a long-serving and well established management team. The registered manager was well supported by area team leaders and benefited from the input of an experienced regional manager.”

At provider level, the director of health & social care maintained oversight and knew the service well.

“There was a discernible results-driven approach to this service. A flagship initiative for the service was the continued development of Yew Tree Activity Hub. This community based resource offered a comprehensive programme of activities that were suited to people who enjoyed more physical work or for those who flourished by being creative and expressive. The service was exceptional at developing new and innovative ways to enable people who used their network of services to access inclusive and purposeful paid and unpaid employment opportunities.”

“People received support which was in line with their needs and preferences, in that they had a wide range of individual assessments tailored to meet the needs of people living with autism and/or a learning disability. This included comprehensive assessments and support plans centred on promoting independence.”

“The provider was exceptional at developing new and innovative ways to enable people who used their network of services to access inclusive and purposeful paid and unpaid employment opportunities. It is for these reasons and many more that we have rated Broom Lane as Outstanding.”

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