The Care Quality Commission (CQC) has told Nada Residential and Nursing Home that they must make improvements to protect the safety and welfare of people they care for. Nada is a privately owned care home that is situated in the Cheetham Hill area of Manchester.
Following the latest inspection, the home was rated as inadequate for safety, responsiveness, well-led and effectiveness and as requiring improvement for caring.
Inspectors found continued breaches with regard to:
- fire safety checks,
- medicines management,
- the environment,
- the lack of service specific staff training for the needs of the people living at the home,
- and a lack of quality assurance systems used to improve the service provided by the home.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said “No improvements had been made to the building since the last inspection. The environment was tired and in need of refurbishment. Recommendations from an environmental health audit to replace cupboards in the kitchen had not been actioned.”
“I was also very concerned to see that fire safety checks and records in the service did not demonstrate the service was safe, and this represents very poor practice.“
“We also noted that people did not receive person centred care and their needs were not discussed with them.”
“People are entitled to services which provide safe, effective, compassionate and high quality care, consequently this service remains in special measures. We are currently considering our options in relation to enforcement action and if not enough improvement is made, we will take action in line with our enforcement policy to begin the process of preventing the provider from operating this service.”