CQC Report Concludes it is Increasingly Difficult to Provide High Quality Adult Social Care

The CQC has published a report reflecting on the findings of its adult social care inspection programme from 2014 to 2017.

Since 2014 the CQC has carried out more than 33,000 inspections of around 24,000 different services. They have rated them as Outstanding, Good, Requires Improvement or Inadequate overall and under five key questions – whether they’re safe, effective, caring and well-led – so that everyone is clear about our judgements.

They have inspected residential homes, nursing homes, care in people’s own homes, Shared Lives schemes and supported living services. These are vital services for thousands of people, young and old, who may be living with a physical disability, learning disability, autism, dementia and/or mental health conditions.

The new report found that while the majority of adult social care services are of a high quality and many are improving, too many people across England are receiving care in care homes and in their own home that is not good enough.

Without a proper recognition of the importance of adult social care and a renewed commitment to quality, the numbers of people affected by poor care could increase and have a profound impact on their lives.

Andrea Sutcliffe, Chief Inspector of Adult Social Care at the Care Quality Commission, said: “Having carried out over 33,000 inspections of around 24,000 different services, most of the adult social care sector is meeting the Mum Test, providing safe and high quality care that we would be happy for anyone we love, or ourselves, to receive. This is thanks to the thousands of dedicated staff and providers who work tirelessly to ensure people’s care is truly person-centred and meets their individual needs.

“However, there is still too much poor care, some providers are failing to improve, and there is even some deterioration.

“It appears to be increasingly difficult for some providers to deliver the safe, high quality and compassionate care people deserve and have every right to expect. With demand for social care expected to rise over the next two decades, this is more worrying than ever.

“Last October, CQC gave a stark warning that adult social care was approaching a tipping point. This was driven by more people with increasingly complex conditions needing care but in a challenging economic climate, facing greater difficulties in accessing the care they need.

“While this report focuses on our assessment of quality and not on the wider context, with the deterioration we are seeing in services rated as Good together with the struggle to improve for those with Inadequate and Requires Improvement ratings, the danger of adult social care approaching its tipping point has not disappeared. If it tips, it will mean even more poor care, less choice and more unmet need for people.”

You can view the report on the CQC’s website – click here.

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