CQC Places Havering GP Practice into Special Measures

A Havering GP practice has been rated Inadequate and placed into special measures following a Care Quality Commission inspection in January 2017.

Dr Rana Chowdhury’s practice at Oak Lodge, Romford, was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being effective. For being caring and responsive it was rated as Good.

Some of the actions the practice must now take include:

  • Putting a system in place to ensure mandatory training for staff regarding fire safety, safeguarding and infection control is up to date.
  • Improving the monitoring of patients on high-risk medicines.
  • Investigating safety incidents thoroughly and ensure that the procedures are adhered to and there are effective reporting systems in place.
  • Establishing a system for disseminating and acting upon national patient safety alerts to ensure that staff are aware of the process.
  • Reviewing which emergency drugs are kept and the system for ensuring they are fit for purpose.

The practice has also been told to establish systems to:

  • monitor uncollected prescriptions
  • review how patients with caring responsibilities are identified
  • ensure that staff have the capability to use clinical computer systems.

Michele Golden, CQC’s Head of General Practice Inspection, said “We are placing the Dr Rana Chowdhury’s practice into special measures. This will be for a period of six months when we will inspect the practice again to consider whether sufficient improvements have been made. If we find that the provider is still providing inadequate care we will take steps to cancel its registration with CQC.”

“We did though find that patients said they were treated with compassion, dignity and respect, and they were involved in their care and decisions about their treatment.”

“Information about services and how to complain was available and easy to understand. Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.”

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